Frequently Asked Questions
Got questions? We're here to help. If you don't see your query here, contact support@huffergolf.co.nz
Huffer is known for its streetwear fit, so some of our styles are designed to have a more relaxed or oversized silhouette.
If you prefer a more classic or fitted look, you may wish to size down.
Men's T-Shirt Fits
CLASSIC TEE: Our classic, regular fit.
SUP TEE: A relaxed half-box streetwear fit.
BLOCK TEE: A roomier, boxier fit.
Women's T-Shirt Fits
CLASSIC TEE: Our classic, regular fit.
RELAX TEE: A relaxed, boxy fit.
SLOUCH TEE: Our roomiest, oversized fit.
Still unsure? Check the sizing information on the individual product page or contact our Support team — we'll be happy to help you find the right fit.
There's no need to worry — the remainder of your order may be arriving separately.
Sometimes all items within an order aren't available from the same location. Rather than delaying your entire order, we'll dispatch the available items and arrange for the remaining products to be sent from another Huffer location.
This is known as a split order, and you'll receive separate tracking information as each parcel is dispatched.
If it's been more than 5 working days since your first parcel arrived and you haven't received an update on the remainder of your order, please contact our Support team and we'll look into this for you.
How do I exchange or return my order?
We've made our online returns and exchanges process as straightforward as possible.
Simply visit our online returns portal and follow the steps to get started.
A few important things to know:
- Items must be returned unworn, unwashed and in their original condition with all tags attached.
- Full-price items are eligible for a refund, size exchange or online store credit.
- Sale and discounted items are eligible for a size exchange or online store credit but cannot be refunded to the original payment method.
- Exchanges are subject to stock availability. If your requested size is unavailable, we'll issue online store credit instead.
- Return postage is the customer's responsibility for standard returns and exchanges.
- If you've received an item that is faulty or incorrect, please contact our Support team and we'll arrange the appropriate return postage.
- We recommend using a tracked postage service and keeping your tracking number until your return has been processed.
Prefer to drop your return into a Huffer store? Our retail team can arrange for your online return to be sent back to our warehouse. Online refunds and credits will then be processed by our online team.
Why have I only received part of my order?
There's no need to worry — the remainder of your order may be arriving separately.
Sometimes all items within an order aren't available from the same location. Rather than delaying your entire order, we'll dispatch the available items and arrange for the remaining products to be sent from another Huffer location.
This is known as a split order, and you'll receive separate tracking information as each parcel is dispatched.
If it's been more than 5 working days since your first parcel arrived and you haven't received an update on the remainder of your order, please contact our Support team and we'll look into this for you.
Can I return a sale item?
Yes. Sale items can still be returned within our standard returns timeframe.
You can choose:
- A size exchange, subject to availability, or
- Online store credit for the value of the returned item.
Sale, outlet and discounted items cannot be refunded to the original payment method.
We understand it can be disappointing to see an item reduced shortly after you've purchased it.
Our pricing and promotional offers change throughout the year, and the price confirmed at the time of purchase is considered the final price for that order.
For this reason, we're unable to refund the difference or retrospectively apply a promotional price to a previous purchase.
For the security of our customers, we're unable to accept payment details or process purchases over the phone.
The safest and easiest way to purchase Huffer products is through our secure online checkout or at one of our Huffer retail stores.
If you're experiencing any issues placing an online order, please contact our Support team and we'll be happy to assist.
We want to help you keep your Huffer gear looking its best for as long as possible.
Care requirements vary between products, so please always check the care label inside your garment before washing or drying and follow the instructions provided.
Please note that damage caused by incorrect washing, drying or handling may not be considered a product fault and may not be eligible for replacement.
If you're unsure how to care for an item, please contact our Support team before washing it. We'll be happy to provide guidance.
Online Orders
Below are some common questions about our store processes
Changed your mind? Please contact our Support team as soon as possible and we'll do our best to help.
Our warehouse processes orders quickly, so there is only a short window in which we may be able to cancel an order. Unfortunately, we cannot guarantee that a cancellation will be possible once your order has been placed.
If your order has already been processed, it cannot be cancelled. Once it arrives, you're welcome to return eligible items in accordance with our Returns & Exchanges Policy.
Huffer gift vouchers and credit notes are valid for 36 months from the date they're issued.
Please make sure you use your voucher or credit within this period, as we're unable to renew or extend it once it has expired.
Please note that our online and retail systems are separate, so online and in-store vouchers or credits may need to be used through the channel they were issued for.
Need help with a voucher or credit? Contact our Support team and we'll be happy to assist.
Yes. Afterpay is available both online and in Huffer retail stores.
If Afterpay isn't appearing as a payment option during online checkout, check whether you're currently signed into Shop Pay, as this may affect the payment options displayed.
If you're still having trouble completing your purchase, please contact our Support team and we'll be happy to help.
We run promotions and sales at different times throughout the year, but upcoming promotional activity isn't generally shared in advance.
This means our Support and retail teams may not be able to confirm when the next promotion will be.
The best way to stay up to date is to keep an eye on the Huffer website, emails and social channels for our latest offers.
There are a few things worth checking first.
Make sure the products in your cart are eligible for the promotion and that you've entered the discount code correctly.
Unless otherwise stated, discount codes cannot be applied to products that are already on sale or discounted. Some promotions may also have specific products, dates or conditions that apply.
If you've checked everything and your code still isn't working, please contact our Support team and we'll look into it for you.
We're sorry — that's not what we want arriving at your door.
Please contact our Support team with your order details and let us know what you've received.
We'll look into it and arrange the next steps to get things sorted for you as quickly as possible.
Email: support@huffergolf.co.nz
Phone: 09 304 2601
If you need to change the size or colour of an item after placing your order, please contact us as soon as possible.
Our warehouse processes orders quickly, so there is only a small window in which we may be able to make a change. We'll always do our best, but we can't guarantee changes once an order has been placed.
If your order has already been processed, don't worry. Once it arrives, you can arrange an eligible exchange through our standard Returns & Exchanges process.
Shipping & Online Returns
Below are some common questions about shipping, returns, and exchanges
We aim to get your Huffer order on its way as quickly as possible.
Orders are processed Monday–Friday, and you'll receive an email with tracking information once your order has been dispatched.
Please allow up to 3 working days for your order to be picked and dispatched.
Once your order is with NZ Post, estimated delivery times are:
Auckland: 1–2 working days
North Island: 2–6 working days
South Island: 2–8 working days
Rural delivery: Delivery times may vary depending on your location.
During busy promotional and sale periods, orders may take up to 5 working days to be picked and dispatched.
Please keep in mind that courier delivery timeframes are estimates and begin once your order has been dispatched.
Returning your order is straightforward. Simply head to our Returns Portal and follow the steps provided.
1. Enter your order details
Enter your order number and the required information to locate your purchase.
2. Select your items
Choose the eligible item or items you'd like to return and your preferred return option.
3. Choose how you'd like to return it
Follow the instructions to arrange your return shipping label, or choose to drop your return into a Huffer store where available.
4. Package your return
Pack your items securely, making sure they're in their original condition with all tags attached.
5. Send it back
Attach your return label and drop your parcel at the nominated collection point. We recommend keeping your tracking details until your return has been processed.
6. We'll take it from there
Once your return arrives at our warehouse, our team will process your refund, online store credit or exchange in accordance with our Returns & Exchanges Policy.
During busy sale and promotional periods, please allow a few additional working days for your return to be processed after it arrives with us.
Yes. Sale and discounted items can still be returned within our standard returns timeframe.
Eligible sale items can be returned for:
- An exchange, subject to availability, or
- Online store credit for the value of the returned item.
Sale items, including products purchased using a discount code (excluding the welcome discount), are not eligible for a refund back to the original payment method.
Online store credit is valid for 36 months from the date it is issued and can be used towards eligible purchases through our online store.
*Last updated 25 September 2026
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Are you a lost Aussie looking for guidance on your Australian Huffer order? Head over to huffer.com.au for tailored answers to questions you may have. 🇦🇺
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